Competency Definition

4.00 Psychological Understanding

4.01	Recognizes and understands underlying reasons for, or causes of, people’s behavior.
4.02	Recognizes and understands the psychological impact of events or situations on people.
4.03	Recognizes and understands trends or patterns in behavior.
4.04	Makes sense of particular behaviors of the individual, within the context of the individual’s environment and experience.
4.05	Observes and develops hypotheses about the meaning of nonverbal cues (e.g., body language, tone of voice).
4.06	Understands and recognizes group dynamics (e.g., interpersonal conflicts, hidden agendas, family tensions).